MODE OF PAYMENT
Purchases made online at letellierbikes.com can only be made by credit card or bank transfer. The billing address for your order must be identical to the one associated with your credit card in order to obtain authorization for the transaction.
DELIVERY
Letellier bikes requests that client provide the completed morphological form and a down payment of 35% of the initial total amount of the invoice. It is necessary to settle the balance and to verify the payment before the delivery date. A delay of thirty (30) days will be allocated to complete bike assembly and delivery is expected within seven (7) days.Letellier bikes will deliver the products included in the order, which must also comply with the conditions of online shopping; the delivery address must be located in Canada unless otherwise noted. Letellier bikes will ship exclusively using their provider of choice. Delivery of products is subject to the rules of the selected provider. The products are delivered according to its standards of delivery, Monday through Friday, excluding holidays. Time and shipping costs may vary depending on the location and region. Letellier bikes will make every effort to deliver the products ordered within a reasonable time, but cannot be held responsible for delays in delivery, loss, or damage during delivery that are attributable to the service provider. All products included in the order become the property of the client upon delivery by the shipping agent selected by Letellier bikes.
PRICE
You agree to pay the price and all fees listed for the transaction. Unless otherwise stated, federal and provincial taxes are calculated based on delivery address. Amounts are given in Canadian dollars.
ORDERS
We reserve the right, without prior notice, to reject, correct, cancel, or terminate any offer for any reason whatsoever and/or to set a limit on the quantity of any item presented in an offer. Ordering products that you submit to Letellier bikes through the site www.letellierbikes.com constitutes your order. It may be necessary for Letellier bikes to check, at any time, with the issuer of your credit card or our payment solution provider, personal information or information related to credit or bank cards before accepting an order. Once payment for an order is verified, you will receive an email confirmation of this transaction.
CORRECTION OF ERRORS WITHOUT NOTICE
Although Letellier bike. ensures that the information contained in this website letellierbikes.com is complete and accurate, it is possible that the site contains errors or inaccuracies. Letellier bikes reserves the right to correct errors, and to change or update at any time and without notice, the information contained on the website letellierbikes.com regarding pricing, availability, and descriptions of the products offered.
RETURN AND WARRANTY
We want you to have an enjoyable online shopping experience on our website. If you are not completely satisfied with your purchase through the letellierbikes.com site, contact our Customer Service department within thirty (30) days of product delivery by emailing us at info@letellierbikes.com. We will gladly refund the amount of your purchase after verifying the return of the product to our distribution centre. It may take up to fifteen (15) days to deal with the return and refund. Any refund will be made using the same method of payment used at time of purchase. No products purchased through an intermediary of the site letellierbikes.com can be returned to Letellier bikes.
All purchases made through letellierbikes.com are subject to the following conditions:
- These online purchase conditions may be modified at any time by Letellier bikes, and without notice.
TECHNICAL SUPPORT
WHAT IS THE AFTER-SALES SERVICE ?
We will be happy to answer all your questions. If you need bicycle service we can help you directly, or direct you to someone in your area.
You can see that we use only high quality products and the best components on our bikes, such as Rolf Prima wheels, saddles, and FSA components. You will notice the difference on the road! Do you want a model assembled using different components than the ones currently proposed? If so, let us know. We can help you build your dream bike. We can change parts and components, permitting you to have the carbon wheels you’ve always wanted; or upgrade your handlebars, pedals, and request different tires to suit your specific riding style. You’ll get your money’s worth by getting premium components with Letellier bikes.
INDIVIDUALIZED SERVICE STARTS WITH THE PRODUCT ITSELF
We believe that if we assemble a bike of superior quality, you will receive better service from the outset. Each bike is customized specifically for you and is ready to be ridden. Still have questions? You can email us at info@letellierbikes.com or call us at 450 250-1678 and we will be happy to assist you.
Also, if you want a version of a specific component that is not listed on our site, let us know and we will create a personalized evaluation.
Everyone at Letellier bikes is passionate about our bikes and a cyclist at heart. We are happy to help you determine exactly what you need and show you how we can provide the best overall value.
SERVICE
Some people ask “What about after sales service?” We are proud of our after-sales service. You can call us at 450 250-1678 or contact us by email at info@letellierbikes.com for questions concerning technology, maintenance, accessories, and anything else bike-related.
We’re here to help you!
